Privacy Policy

This Privacy Policy describes how NuAromas (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.nuaromas.com (the “Site”) or make a purchase from us.

By using our Site, you also agree to our applicable messaging terms and messaging privacy policy where relevant.

1. Personal Information We Collect

When you visit our Site, place an order, or contact us, we may collect certain personal information.

Device Information

When you browse our Site, we may automatically collect information such as:

web browser type and version
IP address
time zone
cookie information
pages or products viewed
search terms
how you interact with the Site

We collect this information to help load the Site properly, improve performance, and better understand how visitors use our Site. This information may be collected using cookies, log files, tags, pixels, and similar technologies.

Order Information

When you place an order, we may collect:

your name
billing address
shipping address
payment information
email address
phone number

We use this information to process your order, arrange shipping, send order confirmations, communicate with you, screen orders for fraud, and provide customer service.

Customer Support Information

If you contact us for support, we may collect any information you choose to provide, such as:

your name
email address
phone number
order details
messages, photos, or other information related to your request

We use this information to respond to your questions and provide support.

2. How We Use Your Information

We use your personal information to:

operate and improve our Site
process orders and payments
ship and fulfill purchases
communicate with you about your order
provide customer support
detect and prevent fraud
send marketing emails or text messages where permitted or where you have consented
show you products, offers, or advertisements that may be relevant to you

3. Sharing Your Personal Information

We may share your personal information with service providers who help us operate our business and serve our customers.

For example:

We use Shopify to power our online store and process orders.
We use Google Analytics to understand how visitors use our Site.
We may share information with service providers involved in payment processing, shipping, fraud prevention, analytics, advertising, and customer communications.
We may also share information when required by law, subpoena, court order, or to protect our rights.

4. Behavioral Advertising and Marketing

We may use your personal information to provide you with targeted advertisements, promotions, or marketing communications we believe may be relevant to you.

For example:

We may use Google Analytics to better understand customer behavior on our Site.
We may share information about your use of our Site, purchases, and interactions with advertising partners through cookies and similar technologies.
With your permission, we may send you marketing emails or text messages about new products, offers, and updates. Text messaging may also include checkout reminders where applicable.

You can opt out of certain targeted advertising services through the providers directly or through industry opt-out tools referenced in our full privacy disclosures.

5. Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, support core site functions, analyze traffic, and help us market our products.

These may include cookies related to:

shopping cart and checkout functionality
customer login
site preferences
analytics and reporting
marketing and referral tracking

Most browsers automatically accept cookies, but you can usually change your browser settings to block or remove them. Please note that disabling cookies may affect how parts of the Site function.

6. Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not change our data collection or use practices when such a signal is detected.

7. Minors

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at hello@nuaromas.com so we can review and delete the information where appropriate.

8. Retention of Information

We keep your personal information for our business records unless and until you request that we delete it, where applicable and subject to legal, tax, fraud prevention, and recordkeeping requirements.

9. Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or similarly significant effect on customers.

However, our service providers, including Shopify, may use limited automated tools for fraud prevention, such as temporarily restricting transactions associated with suspicious IP addresses or payment activity.

10. Your Rights

Depending on where you live, you may have rights regarding your personal information.

GDPR Rights

If you are located in the European Economic Area, you may have the right to:

access the personal information we hold about you
request correction of your personal information
request deletion of your personal information
request transfer of your personal information
object to certain processing of your personal information

Your personal information may be processed outside of Europe, including in Canada and the United States, in connection with Shopify and other service providers.

California Privacy Rights

If you are a California resident, you may have the right to:

know what personal information we collect and use
request access to your personal information
request correction or deletion of your personal information
designate an authorized agent to make certain requests on your behalf

To exercise privacy rights, please contact us using the contact information below.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to make a complaint, please contact us at:

Email: hello@nuaromas.com
Business Name: NuAromas, LLC

Last Updated: January 2026