Refund Policy

At NuAromas, we want you to receive the correct order in good condition. Please review our policy below before making a purchase.

Incorrect Orders

If you receive items that do not match your order, please contact us within 5 working days of delivery.

Once verified, NuAromas will issue store credit for the incorrect item. We do not require the item to be returned unless specifically requested by our team.

Faulty or Defective Warmers

If you believe a warmer you purchased is faulty or defective, please contact us within 5 working days of delivery with clear photos or videos showing the issue.

Once verified, we may offer store credit or a replacement, at our discretion. We do not require returns unless specifically requested by our team.

Items Damaged in Transit

If your order arrives damaged, please contact us within 5 working days of delivery and include clear photos of the damaged item and packaging.

Once verified, we may offer store credit or a replacement, at our discretion. We do not require returns unless specifically requested by our team.

Used Home Fragrance Products

Due to the nature of our products, we do not accept returns, refunds, or exchanges on used home fragrance products, including wax products, fragrance oils, and other scent-based items.

If a scent is not the right fit for you, we recommend gifting it to someone who may enjoy it.

Non-Returnable / Non-Refundable Items

The following items are not eligible for return, refund, or exchange:

  • used home fragrance products
  • sale items
  • free promotional items
  • gift cards
  • kit items returned individually
  • bundled items returned individually

Returns

NuAromas does not accept general returns. We do not provide return labels, and customers are responsible for any return shipping costs if a return is exceptionally approved.

Any package sent back without authorization may be refused or not processed.

Refunds

Refunds are not guaranteed and are issued only at the discretion of NuAromas in qualifying situations. If approved, refunds will be sent to the original payment method within 3 to 5 business days.

Multi-Buy Discounts, Bundles, and Free Offers

If your order included bundle pricing, multi-buy discounts, or free promotional items, and an exception is made for store credit or replacement, NuAromas reserves the right to adjust the value of the credit accordingly.

Contact Us

For help with your order, please contact us at hello@nuaromas.com.

Last Updated: October 2024