Ordering from us is a breeze! Here’s how to go from browsing to buying in just a few steps:

1. Add your favorites to your Shopping Bag.
2. Review your items to ensure your picks are perfect.
3. Enter your shipping and billing details.
4. Confirm and complete your purchase with your preferred payment method.
5. Keep your order confirmation number handy—it's your ticket to tracking your new scents!

That’s it! Your order is on its way to making your space feel like home.

1. Payment at Checkout: Full payment is required at the time of checkout for all pre-order items.
2. No Cancellations or Exchanges: Due to the nature of pre-orders, cancellations, exchanges, or changes to your order are not permitted after it has been submitted and paid for. All pre-orders are final and considered sold.
3. Potential Delays: Please be aware that pre-order items may take longer than displayed timeframe to arrive due to factors beyond our control.
4. Patience Required: If you are unable to wait for your pre-order items, we kindly ask that you refrain from placing a pre-order.
5. Combined Orders: If your order includes both in-stock and pre-order items, the entire order will ship together once all pre-order items are available.

Thank you for your understanding and support of our pre-order process!

If something is missing from your order, please email hello@nuaromas.com within 24 hours of delivery.

Be sure to include:

• your order number
• the name of the missing item
• any photos of the package and contents, if requested by our team

Once verified, store credit will be issued for the value of the missing item to the email address associated with your order.

Please note:

• Claims submitted after 24 hours of delivery may not be eligible for review.
• Store credit cannot be exchanged for cash.
• Store credit cannot be applied to past purchases.
• NuAromas reserves the right to deny claims that cannot be sufficiently verified.

To keep your favorites on hand, simply log into your account before you start shopping. Any items you add to your Shopping Bag will stay saved for 14 days, making it easy to pick up where you left off!

We love treating you to special promotions and exclusive offers! Occasionally, you might need a promo code to unlock these great deals. Here’s how to use it:

1. Add items to your Shopping Bag.
2. Enter the promo code in the designated box within your Shopping Bag.
3. If all requirements for the offer are met, your discount will be applied automatically.

Enjoy the savings and happy shopping!

Once you place your order, it is submitted for processing and changes or cancellations are not guaranteed.

If you notice an error, please email hello@nuaromas.com as soon as possible. Our team will do our best to help, but because orders move into processing quickly, we cannot promise that changes or cancellations can be made after an order is placed.

You will receive an order confirmation email after your purchase. Once your order has been processed and handed over to the carrier, you will receive a separate shipping confirmation email with tracking information.

Our eGift Cards make gifting easy and personal!

Delivery Options:

• Email Delivery: Send instantly.

Both options provide a Gift Card number and PIN for easy redemption.

Available Amounts: Choose any amount or select from $25, $50, $100, $150, or $200, with a total order limit of $500.

Purchasing an eGift Card
Visit our website to buy an eGift Card. It will be emailed to your recipient within minutes.

Redeeming an eGift Card

• Online: Redeemable on our websites. Enter your Gift Card Number in the Payment section at checkout. If your order exceeds your eGift Card balance, you can pay the remainder with another payment method.

Effortless, personalized gifting at your fingertips!

Once your order is placed, we’ll send a confirmation email to the address you provided at checkout. Keep an eye on your inbox for all the details!

We love bringing you special promotions and exclusive deals to make your shopping experience even better. Our offers are available for a limited time and may have specific requirements for redemption. Some promotions might need a promo code at checkout. Once applied, your discount will appear in your order summary.

To stay updated on our latest deals, sign up for our email newsletter or check our website regularly. Happy shopping!

If you receive a credit card error message while trying to submit an order, here are a few things to check:

• Re-enter your CID or security code. If your card is saved, try entering it as a new card.
• Double-check that there are no typos or misspellings in your name, street address, city, state, or zip code.
• Make sure that the billing name and address you entered match exactly with what’s on your credit card statement. Refer to a mailed statement if needed.
• If you've verified all the information and still see an error message, try submitting your order again.

After placing your order, you might notice a pre-authorization (pending charge/hold) on your account. This is a standard bank procedure to verify sufficient funds and confirm account authenticity. The pre-authorization hold will be removed once your order ships and replaced with the final charge(s).

When will the pre-authorization drop?

Pre-authorizations typically drop within 7 business days. For exact timing, we recommend contacting your bank, as we don't have the ability or responsibility to release the bank’s temporary hold on funds.

Why do I see separate final charges from my initial pre-authorization?

While we strive to ship your order together, there are times when items need to be shipped separately. In such cases, your final charges may be split accordingly, but you will only be charged once for shipping.

Why is the final charge different from the initial pre-authorization?

This can occur due to a canceled item, a qualifying price adjustment, or split shipments.

If you’re experiencing issues submitting your order, try switching to a different payment method.

If you believe your current payment method should be working, consider contacting your bank or credit card company for assistance.

We want to make your shopping experience as smooth as possible, so we offer a range of payment options:

• Credit Cards: Visa, Mastercard®, American Express, Discover
• Digital Wallets: PayPal®, Apple Pay, Google Pay™
• Afterpay: Buy now, pay later with four interest-free payments (minimum order of $35)
• eGift Cards: Use our eGift Card to cover all or part of your order

How to Use These Options

To use a digital wallet, simply select it under the "Continue to Checkout" button. If you’re paying with a Gift Card, enter the card number in the Gift Card section during payment.

Note: Only one payment method can be used per order, except when using a NuAromas Gift Card.

Returns on PayPal® Orders: If you paid with PayPal®, any refund will go back to the original PayPal account.

Enjoy the flexibility and convenience that works best for you!

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

State laws require us to collect sales tax on orders shipped to the following states and U.S. territories: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NC, NE, NV, NJ, NM, NY, ND, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, and WY.

The tax is calculated based on the shipping address. If you reside outside city limits, we recommend entering your full 9-digit zip code for accuracy.

Please note, sales tax is not charged on the purchase of E-Gift Cards. However, if you use a E-Gift Card to purchase items that are shipped to the states listed above, those items will be subject to sales tax.

Additionally, shipping and handling are considered taxable services.

Troubleshooting Credit Card Errors at Checkout

If you're encountering a credit card error during checkout:

• If you're a registered customer, try logging out of your account, logging back in, and then proceeding through the checkout process.
• If you have a saved credit card, try manually entering your credit card number instead.

If You're Stuck on the Shipping or Billing Pages:

• We recommend using the Chrome browser for a smoother experience.
• Due to high volumes, moving to the next step might take a few tries. Please be patient and try again.
• If you're a registered customer, log out and then log back in.
• Clear your cache and cookies (on a computer, press Ctrl + Shift + Delete. On mobile, check your app settings and device settings).

Order Confirmation Delays:

If you haven't received an order confirmation, please allow up to 24 hours due to high volumes. You can also check your online account for order details while you wait.

By email...
Each order placed on our website results in a confirmation email sent to the email address associated with the customer account.
Note: Remember to check the spam/promotions inboxes of your email address.

Via the customer area...
Once connected to the website, you can also access your customer area. Go to the 'Order history' tab to see if your order is correctly mentioned.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please be sure to check your inbox, spam, and promotions folders. If you still cannot find your shipping confirmation, contact us at hello@nuaromas.com and we’ll be happy to help.

Orders are typically processed within 5 business days, excluding weekends and holidays.

If your order includes a pre-order item, your full order will ship once all items are in stock. If you would like in-stock items sooner, we recommend placing a separate order.

During periods of high order volume, processing times may be extended. Once your order has been processed and handed over to the carrier, you’ll receive tracking by email.

It can take up to 24 hours for tracking information to begin updating after the carrier receives your package.

In some cases, carrier scans may take a little longer. If your tracking has not updated after 48 hours, please contact hello@nuaromas.com and our team will be happy to assist.

Route Shipping Protection is an optional add-on available at checkout that helps protect eligible orders against loss, theft, or damage during transit.

If purchased, claims for covered shipping issues must be filed through Route according to the claim instructions provided with your coverage.

Please note:

• Route is optional
• Route is non-refundable once purchased
• Coverage applies only if Route Shipping Protection was selected at checkout

We begin processing orders quickly, so changes and cancellations are not guaranteed once an order has been placed.

If you need help with an order, please email hello@nuaromas.com as soon as possible. Our team will do our best to assist, but once an order has moved into processing or has been handed to the carrier, changes or cancellations may no longer be possible.

Right now, NuAromas ships to the contiguous United States.

*During summer, wax melts can soften or melt in transit due to high temperatures.  We recommend you be at home during delivery to avoid the product being exposed to heat for long periods. We offer express shipping to reduce transit time and potential melting. Please note, despite these measures, there's still a risk of melting in extreme heat.

Once a package has been handed over to the carrier, delivery is in the carrier’s control.

If you purchased Route Shipping Protection at checkout, please file your claim through Route using the claim instructions provided with your coverage.

If Route was not purchased, NuAromas is not responsible for packages marked as delivered but later reported as lost, stolen, or mis-delivered. We recommend contacting the carrier directly first for assistance.

If you still need help, you may contact us at hello@nuaromas.com.

Orders are typically processed within 5 business days, excluding weekends and holidays.

Once your order has been processed and handed over to the carrier, you will receive a tracking email. Delivery times vary based on the shipping method selected, destination, and carrier performance.

Please note that delivery estimates are not guaranteed, and delays can occasionally happen due to carrier issues, weather, or high shipping volume.ing typically takes 2-10 business days.

If your order arrives damaged, please email hello@nuaromas.com within 5 working days of delivery.

Please include:

• your order number
• photos of the damaged item
• photos of the packaging
• any other details our team may request

Once verified, we may offer store credit or replacement, at our discretion.

We do not require returns unless specifically requested by our team.

Currently, we’re unable to ship to multiple addresses in a single order. If you’d like to send items to different locations, please place separate orders for each address. This way, your gifts and orders get exactly where they need to go!

Our wax melts are made with a soy blend wax.

We do not have the option to send samples.

If there is an issue with your order, please email hello@nuaromas.com with your order number and a clear description of the issue.

To help us review your request as quickly as possible, please include photos whenever applicable.

Depending on the issue, we may offer store credit, replacement, or another resolution at our discretion, in line with our posted policies.

We apologize, but at this time only one coupon code can be used at a time. You can use coupons on merchandise that is not already discounted or on sale. At this time we can only accept one coupon code per order.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is hello@nuaromas.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from California to Maine and down to Florida, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Our NuAromas HQ and Customer Support team are located in Nashville, Tennessee USA.

*Please note: Our NuAromas HQ is not a retail store and we hold limited stock there, and we are unable to offer collections at any of our locations.

If you need to request a change or cancellation, please email hello@nuaromas.com as soon as possible.

We’ll do our best to help, but because orders begin processing quickly, changes and cancellations are not guaranteed.

If your order has already been processed or handed over to the carrier, we may no longer be able to make changes.

Product Origin

At Nu Aromas, our products are handcrafted in the USA unless noted otherwise. The specific details of our manufacturing process are proprietary, as we hold the rights to our unique product formulations.

Items Made in China

While nearly all of our products are made in the United States, a small portion of our accessories, like warmers and car fragrance holders, are produced in China. These items represent less than one percent of our overall product line. We are committed to maintaining the highest quality standards, and we ensure that all our suppliers, regardless of location, adhere to strict guidelines to meet both our company’s standards and legal requirements, guaranteeing the safety of our products and the welfare of those who manufacture them.

Sourcing Ingredients and Materials

Nu Aromas is dedicated to offering products that are safe, effective, and of the highest quality. We source our raw materials and ingredients from a US network of vendors, selected for their ability to meet the stringent safety and quality criteria set by our brand and U.S. regulations. This careful selection process ensures that every product we create aligns with the high standards we promise to our customers.

No — our Starter Kits are sold as complete bundled offers and cannot be broken apart for partial refunds, returns, or exchanges.

No. Due to the nature of our products, we do not accept returns or refunds on used home fragrance products, including fragrance oils, wax-based fragrance products, and other scent-based items.

If a scent is not the right fit for you, we recommend gifting it to someone who may enjoy it.

NuAromas Plus is our exclusive membership program that helps scent lovers save more and get more. Members enjoy $1 off every product, priority order processing, early access to new scents, free shipping on orders $29+, and special member-only discounts and giveaways — all for just $9.99 a month or $99 a year.

You’ll be billed automatically each month (or once per year if you choose the annual plan). Your payment method on file will renew your membership until you cancel.

Yes! You can cancel your membership at any time from your NuAromas account or by contacting our support team at hello@nuaromas.com.

Your membership will stay active through your current billing period, and you won’t be charged again after cancellation.

Please note: membership fees (monthly or annual) are non-refundable once billed.

Yes! Once you’re a member, your $1 off per item and any other exclusive pricing are automatically applied at checkout when you’re logged into your NuAromas account. No codes, no hassle.

Members get free shipping on all orders $29 or more (after discounts and before tax). It’s a simple way to make your scent haul even sweeter.

Our members say it best —

“It’s like Amazon Prime… but for scents.”

For less than $10 a month, you get perks that pay for themselves: automatic savings, faster fulfillment, and exclusive access to products before anyone else.

If you shop with us more than once, it’s already saving you money.

It takes less than a minute:

1️⃣ Click “Join NuAromas Plus” anywhere on our site.

2️⃣ Choose your plan.

3️⃣ Log into your account — your perks start immediately.

You can view the full NuAromas Plus terms on our Terms of Use page.

NuCash™ is our scent rewards bonus — real store credit that gets added to your account automatically after qualifying purchases. You can apply it toward any future order at checkout. It’s not points. It’s not coupons. It’s scent money.

NuCash is a store credit only and is not redeemable for cash value.

You earn NuCash™ when you purchase select products — or during special seasonal offers. When your order qualifies, the reward is automatically added to your account after checkout. No codes, no steps — it just happens.

There’s no limit to how much you can earn before your redemption period expires.

Simply log into your NuAromas account — your NuCash™ balance will appear right on your account dashboard. If you don’t see it yet, it’s probably still processing from your most recent order (usually takes 24 hours).

At checkout, you’ll see an option to apply your NuCash™ toward your order total — just like cash. Use a little or use it all — it’s completely up to you.

Yes — NuCash™ does expire and can’t be used after the redemption period ends. The expiration date will show in your account so you’ll always know exactly how long you have to use it.

If an order is cancelled or refunded (fully or partially), any NuCash earned from that order may be adjusted or deactivated. NuCash is issued as store credit only and is not redeemable for cash value.

It covers lost, damaged, or stolen packages during transit after your order leaves our warehouse.

Simply email hello@nuaromas.com within 7 days of the carrier’s delivery date (or the expected delivery date if lost). Include your order number and photos (if damaged).

No. Once purchased, the insurance fee is non-refundable since coverage begins as soon as your order ships.

If Shipping Protection isn’t added, NuAromas cannot replace or credit orders for loss, theft, or damage caused by the carrier.

No. Protection applies only to orders shipped to the correct address entered at checkout.